Privacy Policy

1. Who are ‘We’?

In this policy, the words ‘We’, ‘Us’ or ‘Our’ refer to Elastic Lounge a leading UK premium live entertainment booking agency. Elastic Lounge is a registered limited company (Registered Company Number: 10524303) Our registered offices are 20-22 Wenlock Road, London. United Kingdom. N1 7GU.

It’s really important to Us that you trust Us with your personal data so We want to make sure that you understand what personal data We hold about you and how We collect, store and process it.

We will use your personal data in the way(s) set out in this policy.  If you are not happy with the way that We are using your personal data, please do not provide us with your personal data (We have set out more information on how We collect your personal data below). If you have any questions about this policy, or what We do with your personal data, please contact Us using the contact details below.

You can contact Us about this policy, any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or write to the email manger at Elastic Lounge Ltd. Studio F1, Old Bakery Studios, Blewett’s Wharf, Malpas Road, Truro, Cornwall. TR1 1QH

2. What is personal data?

Personal data is information about you that can help Us identify you, such as your name, address, phone number or email address, or more discrete data such as the device ID of any smartphones, tablets or similar mobile devices you own.

There are also special categories of personal data that are treated by law as being particularly sensitive. Elastic Lounge does not collect special categories of data.

3. What personal data do We collect about you?

The nature and the type of personal data we collect will depend on why you are giving it to Us.

We collect personal data about you when you;

  • use Our website. We collect information where available including your device’s ID, IP address, operating system and browser type. This information helps us produce anonymised data about our users’ browser behaviours.  Our website also uses cookies – for more information please read Our full cookies policy;
  • make an enquiry or book entertainment through Us, We collect information such as your name, contact details, address (if applicable) and your bank/credit card details; your event details and personal information will be passed to the performer(s) you have booked We do not forward any bank/credt card detials to out performers. This is solely for the performer to contact you regarding your event and will not be used for marketing purposes privately by the performer;
  • interact with Us on Our social media pages (such as Twitter Facebook, Pinterest and Instagram). We collect information about you from Twitter and Facebook’s sites if the settings on your accounts or the privacy policies of those sites give Us permission to do so. This would include your name, and any direct or private messages sent to Us);
  • sign up for Our newsletter. We collect information such as your name and email address and may audit your ‘click throughs’ on the newsletter emails that we send to you;
  • participate in competitions or promotional offers offered by Us. We collect information such as your name, contact details, and your bank/credit card details (if applicable).
  • voluntarily provide Us with your personal data whilst completing survey’s, providing feedback or commenting on our blog posts. We collect information such as your name, email address, postal address and any additional comments or information you give to Us.

If any of your personal data changes, or you believe that any of the personal data that We hold is incorrect, please let Us know by contacting Us at [email protected] and We will ensure that the Personal Data is up to date. We may also contact You from time to time to verify that Your Personal Data is up to date.  

4. What do We use your personal data for?

When processing your personal data, We will only do so in relation to specific purposes and only after giving careful consideration to ensure that your privacy rights are not seriously impacted.

We will process the personal data that you provide to us in the following ways for the purpose of (and on the basis of) our performance of our contractual obligations to you:

  • Internal record keeping.
  • To provide you with the services that you have requested or purchased from Us, such as processing an enquiry or fulfilling a purchase/ booking of entertainment. Our website (this may include correcting any errors that you have provided such as any typos in your postal address);
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about artists or services which we think you may find interesting using the email address which you have provided, but only if you have made an enquiry with us, and only if you have not opted out of receiving promotional emails.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

We will process the personal data that you provide to us in the following ways based on our “legitimate interests” as a business:

Where We do research on demographics, interests and behaviour based on the information you provide to Us. We do this to better understand you. This research is compiled and analysed on an anonymised basis.

If any of your personal data changes, or you believe that any of the personal data that We hold is incorrect, please let Us know by contacting Us at [email protected] and We will ensure that the Personal Data is up to date. We may also contact You from time to time to verify that Your Personal Data is up to date.  

Marketing Communications

We will also process your personal data where you have given your consent to us doing so, for example:

  • when you have asked to receive Our newsletter
  • When you have asked to receive other forms of marketing communication about Us,
  • When you have asked to receive information about Our upcoming events.

Where We are relying on consent to process your personal data, We will only process your personal data for the purpose that you have given Us consent for.  If you would like to receive these communications but have not opted in please contact Us on 01872 672870 or email [email protected] indicating your preferred channel to receive marketing communications from Us.

We may occasionally contact you where you have purchased entertainment or a product from Us in the past and We want to tell you about a similar product; where We do so We will provide you with an opportunity to “opt-out” of such communications.

5. Who do We share your personal data with?

Except where We use third party services to collect information, when you are asked for personal data by Us, you are sharing that information with Us alone, unless We specifically state otherwise below. As explained above, ‘Us’ means Elastic Lounge Ltd. We may also provide your personal data to third parties who may process your data as part of the services they carry out on Our behalf. In order to provide you with the services that you have requested from Us, the following third parties may also need to process your personal data:

  • A. third party product and service providers who We engage on your behalf to provide the products or the services that you have agreed to purchase (such as hiring of equipment & entertainers you have booked through us ;
  • B. any statutory, governmental or regulatory body that requests the personal data and that We are obliged (by law or by regulation) to provide;
  • C. our analytics and search engine providers that assist Us in the improvement and optimisation of Our website. We currently use Google Analytics. Read their privacy policy online;

Please be aware that advertisers or web sites that have links on Our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those web sites.

As Our requirements change, We may need to change the third parties that process your personal data to meet those requirements.

We do not sell or rent your personal data to anyone, We will never provide your personal data to another company or charity for their marketing purposes without your explicit consent.

6. How do We protect your personal data?

We will always do Our best to keep your personal data secure.  Steps We take in order to do this include the use of technical controls (such as encryption and network protection), limiting the number of people working for Us who have access to your data and ensuring that they are trained in protecting your personal data.  

7. Retention of your personal data

We will only retain your personal data for as long as We need to keep it. In considering how long to retain your data we will always take into account factors such as any ongoing obligations We have to You, the nature of Our relationship with You, legal requirements (e.g. in relation to HMRC statutory retention periods) and contractual requirements.  We will not keep Your data indefinitely and will always dispose of it carefully when it is no longer necessary for Us to retain it, in line with defined schedules in Our Data Retention Policy.

8. Your Rights – What are the choices available to you regarding collection, use and distribution of your personal data?

The law gives you a number of rights in relation to your personal data and Our use of it. You have the right:

  • A. to ask Us not to use your personal data for direct marketing purposes;
  • B. to ask to see what personal data We hold about You and to find out about the way that We process the data (and in some circumstances, You can ask Us to provide a copy to a third party);
  • C. to ask Us to correct or update any personal data which is inaccurate;
  • D. to ask for personal data to be deleted in some (but not all) circumstances where there is no good reason for Us to continue to process it;
  • E. to ask Us to temporarily stop using your data if You don’t believe that We have a right to use it, or to stop Us from using your personal data where there is no good reason for Us to continue to use it; and
  • F. not to be subject to decisions made solely on the basis of ‘automated processing’ (i.e. the right not to be subject to decisions made solely by algorithms or computers without input from a human) in certain circumstances.  

If You would like to exercise any of the rights listed above, or if You have any queries or concerns about the way We use Your personal data (or any questions about this privacy policy), You can contact us by email at [email protected]  or by post to the Elastic Lounge Ltd. Studio F1, Old Bakery Studios, Blewett’s Wharf, Malpas Road, Truro, Cornwall. TR1 1QH.

Your Right to Lodge a Complaint

If you are unhappy with the way We have dealt with your personal data or if you have any further questions about how We process and retain personal data please contact Us in the first instance at [email protected] or by writing to Elastic Lounge Ltd. Studio F1, Old Bakery Studios, Blewett’s Wharf, Malpas Road, Truro, Cornwall. TR1 1QH so that We can try to put this right.

If you are still not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office. Further information on how to do this is available on the ICO website.

9. Changing this policy

We may make changes to this policy from time to time. If We make any significant changes to this policy that impacts the way in which your personal data is treated, We will post the changes on this page or, where We feel that the changes are really significant, We may contact you directly.  Changes will apply from the time We post them (either here on Our website or when We contact you). This policy was last changed on May 25th 2018.

10. How can you access, update or delete your personal data?

In addition to the click options throughout this policy, You may change or update any or all of the personal data that We hold about you by contacting Eden’s Information Manager at [email protected]

Privacy Policy

1. Who are ‘We’?

In this policy, the words ‘We’, ‘Us’ or ‘Our’ refer to Elastic Lounge a leading UK premium live entertainment booking agency. Elastic Lounge is a registered limited company (Registered Company Number: 10524303) Our registered offices are 20-22 Wenlock Road, London. United Kingdom. N1 7GU.

It’s really important to Us that you trust Us with your personal data so We want to make sure that you understand what personal data We hold about you and how We collect, store and process it.

We will use your personal data in the way(s) set out in this policy.  If you are not happy with the way that We are using your personal data, please do not provide us with your personal data (We have set out more information on how We collect your personal data below). If you have any questions about this policy, or what We do with your personal data, please contact Us using the contact details below.

You can contact Us about this policy, any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or write to the email manger at Elastic Lounge Ltd. Studio F1, Old Bakery Studios, Blewett’s Wharf, Malpas Road, Truro, Cornwall. TR1 1QH

2. What is personal data?

Personal data is information about you that can help Us identify you, such as your name, address, phone number or email address, or more discrete data such as the device ID of any smartphones, tablets or similar mobile devices you own.

There are also special categories of personal data that are treated by law as being particularly sensitive. Elastic Lounge does not collect special categories of data.

3. What personal data do We collect about you?

The nature and the type of personal data we collect will depend on why you are giving it to Us.

We collect personal data about you when you;

  • use Our website. We collect information where available including your device’s ID, IP address, operating system and browser type. This information helps us produce anonymised data about our users’ browser behaviours.  Our website also uses cookies – for more information please read Our full cookies policy;
  • make an enquiry or book entertainment through Us, We collect information such as your name, contact details, address (if applicable) and your bank/credit card details; your event details and personal information will be passed to the performer(s) you have booked We do not forward any bank/credt card detials to out performers. This is solely for the performer to contact you regarding your event and will not be used for marketing purposes privately by the performer;
  • interact with Us on Our social media pages (such as Twitter Facebook, Pinterest and Instagram). We collect information about you from Twitter and Facebook’s sites if the settings on your accounts or the privacy policies of those sites give Us permission to do so. This would include your name, and any direct or private messages sent to Us);
  • sign up for Our newsletter. We collect information such as your name and email address and may audit your ‘click throughs’ on the newsletter emails that we send to you;
  • participate in competitions or promotional offers offered by Us. We collect information such as your name, contact details, and your bank/credit card details (if applicable).
  • voluntarily provide Us with your personal data whilst completing survey’s, providing feedback or commenting on our blog posts. We collect information such as your name, email address, postal address and any additional comments or information you give to Us.

If any of your personal data changes, or you believe that any of the personal data that We hold is incorrect, please let Us know by contacting Us at [email protected] and We will ensure that the Personal Data is up to date. We may also contact You from time to time to verify that Your Personal Data is up to date.  

4. What do We use your personal data for?

When processing your personal data, We will only do so in relation to specific purposes and only after giving careful consideration to ensure that your privacy rights are not seriously impacted.

We will process the personal data that you provide to us in the following ways for the purpose of (and on the basis of) our performance of our contractual obligations to you:

  • Internal record keeping.
  • To provide you with the services that you have requested or purchased from Us, such as processing an enquiry or fulfilling a purchase/ booking of entertainment. Our website (this may include correcting any errors that you have provided such as any typos in your postal address);
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about artists or services which we think you may find interesting using the email address which you have provided, but only if you have made an enquiry with us, and only if you have not opted out of receiving promotional emails.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

We will process the personal data that you provide to us in the following ways based on our “legitimate interests” as a business:

Where We do research on demographics, interests and behaviour based on the information you provide to Us. We do this to better understand you. This research is compiled and analysed on an anonymised basis.

If any of your personal data changes, or you believe that any of the personal data that We hold is incorrect, please let Us know by contacting Us at [email protected] and We will ensure that the Personal Data is up to date. We may also contact You from time to time to verify that Your Personal Data is up to date.  

Marketing Communications

We will also process your personal data where you have given your consent to us doing so, for example:

  • when you have asked to receive Our newsletter
  • When you have asked to receive other forms of marketing communication about Us,
  • When you have asked to receive information about Our upcoming events.

Where We are relying on consent to process your personal data, We will only process your personal data for the purpose that you have given Us consent for.  If you would like to receive these communications but have not opted in please contact Us on 01872 672870 or email [email protected] indicating your preferred channel to receive marketing communications from Us.

We may occasionally contact you where you have purchased entertainment or a product from Us in the past and We want to tell you about a similar product; where We do so We will provide you with an opportunity to “opt-out” of such communications.

5. Who do We share your personal data with?

Except where We use third party services to collect information, when you are asked for personal data by Us, you are sharing that information with Us alone, unless We specifically state otherwise below. As explained above, ‘Us’ means Elastic Lounge Ltd. We may also provide your personal data to third parties who may process your data as part of the services they carry out on Our behalf. In order to provide you with the services that you have requested from Us, the following third parties may also need to process your personal data:

  • A. third party product and service providers who We engage on your behalf to provide the products or the services that you have agreed to purchase (such as hiring of equipment & entertainers you have booked through us ;
  • B. any statutory, governmental or regulatory body that requests the personal data and that We are obliged (by law or by regulation) to provide;
  • C. our analytics and search engine providers that assist Us in the improvement and optimisation of Our website. We currently use Google Analytics. Read their privacy policy online;

Please be aware that advertisers or web sites that have links on Our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those web sites.

As Our requirements change, We may need to change the third parties that process your personal data to meet those requirements.

We do not sell or rent your personal data to anyone, We will never provide your personal data to another company or charity for their marketing purposes without your explicit consent.

6. How do We protect your personal data?

We will always do Our best to keep your personal data secure.  Steps We take in order to do this include the use of technical controls (such as encryption and network protection), limiting the number of people working for Us who have access to your data and ensuring that they are trained in protecting your personal data.  

7. Retention of your personal data

We will only retain your personal data for as long as We need to keep it. In considering how long to retain your data we will always take into account factors such as any ongoing obligations We have to You, the nature of Our relationship with You, legal requirements (e.g. in relation to HMRC statutory retention periods) and contractual requirements.  We will not keep Your data indefinitely and will always dispose of it carefully when it is no longer necessary for Us to retain it, in line with defined schedules in Our Data Retention Policy.

8. Your Rights – What are the choices available to you regarding collection, use and distribution of your personal data?

The law gives you a number of rights in relation to your personal data and Our use of it. You have the right:

  • A. to ask Us not to use your personal data for direct marketing purposes;
  • B. to ask to see what personal data We hold about You and to find out about the way that We process the data (and in some circumstances, You can ask Us to provide a copy to a third party);
  • C. to ask Us to correct or update any personal data which is inaccurate;
  • D. to ask for personal data to be deleted in some (but not all) circumstances where there is no good reason for Us to continue to process it;
  • E. to ask Us to temporarily stop using your data if You don’t believe that We have a right to use it, or to stop Us from using your personal data where there is no good reason for Us to continue to use it; and
  • F. not to be subject to decisions made solely on the basis of ‘automated processing’ (i.e. the right not to be subject to decisions made solely by algorithms or computers without input from a human) in certain circumstances.  

If You would like to exercise any of the rights listed above, or if You have any queries or concerns about the way We use Your personal data (or any questions about this privacy policy), You can contact us by email at [email protected]  or by post to the Elastic Lounge Ltd. Studio F1, Old Bakery Studios, Blewett’s Wharf, Malpas Road, Truro, Cornwall. TR1 1QH.

Your Right to Lodge a Complaint

If you are unhappy with the way We have dealt with your personal data or if you have any further questions about how We process and retain personal data please contact Us in the first instance at [email protected] or by writing to Elastic Lounge Ltd. Studio F1, Old Bakery Studios, Blewett’s Wharf, Malpas Road, Truro, Cornwall. TR1 1QH so that We can try to put this right.

If you are still not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office. Further information on how to do this is available on the ICO website.

9. Changing this policy

We may make changes to this policy from time to time. If We make any significant changes to this policy that impacts the way in which your personal data is treated, We will post the changes on this page or, where We feel that the changes are really significant, We may contact you directly.  Changes will apply from the time We post them (either here on Our website or when We contact you). This policy was last changed on May 25th 2018.

10. How can you access, update or delete your personal data?

In addition to the click options throughout this policy, You may change or update any or all of the personal data that We hold about you by contacting Eden’s Information Manager at [email protected]